---
title: Screen Recorder
description: If you experience an issue with Elecate or the Remote Desktop Connection, you can record your steps and send us the video in a support ticket. This is a tremendous help for us to see what is going on.
---

[Skip to content](https://faq.elecate.com/faq/recorder1#main-content)

English

Show submenu for translations

[Customer portal](https://elecate.com/tickets-view?hsLang=en)

![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://elecate.com/tickets-view)
- Go to elecate.com

 Go to elecate.com

 Hi, How can we help you?

- There are no suggestions because the search field is empty.

1. [Home](https://faq.elecate.com/faq?hsLang=en)
2. [General Setup](https://faq.elecate.com/faq/general-setup?hsLang=en)

# Screen Recorder

If you experience an issue with Elecate or the Remote Desktop Connection, you can record your steps and send us the video in a support ticket. This is a tremendous help for us to see what is going on.

In Elecate, click on the Windows icon and select “Screen Recorder.”

To start the recording, click “Start Record.”

This program will track all mouse movement, clicks, and opening and closing of windows. When you are finished, click “Stop Record.”

This will prompt a save window. Save the video file to your Desktop or other folder.

When you submit a ticket, please attach this zipped video file.

- [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#main-content)

    - [Customer](https://faq.elecate.com/faq/sales-marketing?hsLang=en#customer)
    - [Event & Order Management](https://faq.elecate.com/faq/sales-marketing?hsLang=en#event-order-management)
    - [Reports](https://faq.elecate.com/faq/sales-marketing?hsLang=en#reports)
    - [Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#marketing)
    - [Sales](https://faq.elecate.com/faq/sales-marketing?hsLang=en#sales)
- [Finance & Accounting](https://faq.elecate.com/faq/finance-accounting?hsLang=en#main-content)

    - [Accounting Tools](https://faq.elecate.com/faq/finance-accounting?hsLang=en#accounting-tools)
    - [Customer Financials](https://faq.elecate.com/faq/finance-accounting?hsLang=en#customer-financials)
    - [Financial Reports](https://faq.elecate.com/faq/finance-accounting?hsLang=en#financial-reports)
    - [Commissions & Goals](https://faq.elecate.com/faq/finance-accounting?hsLang=en#commissions-goals)
    - [Payroll Processing](https://faq.elecate.com/faq/finance-accounting?hsLang=en#payroll-processing)
- [Production](https://faq.elecate.com/faq/production?hsLang=en#main-content)

    - [Kitchen Management](https://faq.elecate.com/faq/production?hsLang=en#kitchen-management)
    - [Dispatching & Shipping](https://faq.elecate.com/faq/production?hsLang=en#dispatching-shipping)
    - [Event Staffing](https://faq.elecate.com/faq/production?hsLang=en#event-staffing)
    - [Event Production](https://faq.elecate.com/faq/production?hsLang=en#event-production)
    - [Production Reporting](https://faq.elecate.com/faq/production?hsLang=en#production-reporting)
    - [Returns](https://faq.elecate.com/faq/production?hsLang=en#returns)
    - [Purchasing & Inventory](https://faq.elecate.com/faq/production?hsLang=en#purchasing-inventory)
    - [Reports](https://faq.elecate.com/faq/production?hsLang=en#reports)
- [Data Items](https://faq.elecate.com/faq/data-items?hsLang=en#main-content)

    - [Food Management](https://faq.elecate.com/faq/data-items?hsLang=en#food-management)
    - [Beverage Management](https://faq.elecate.com/faq/data-items?hsLang=en#beverage-management)
    - [Equipment Management](https://faq.elecate.com/faq/data-items?hsLang=en#equipment-management)
    - [Miscellaneous Items](https://faq.elecate.com/faq/data-items?hsLang=en#miscellaneous-items)
    - [HR Management](https://faq.elecate.com/faq/data-items?hsLang=en#hr-management)
    - [Vendor Management](https://faq.elecate.com/faq/data-items?hsLang=en#vendor-management)
    - [Venue Management](https://faq.elecate.com/faq/data-items?hsLang=en#venue-management)
    - [Reports](https://faq.elecate.com/faq/data-items?hsLang=en#reports)
    - [Database Tools](https://faq.elecate.com/faq/data-items?hsLang=en#database-tools)
- [General Setup](https://faq.elecate.com/faq/general-setup?hsLang=en#main-content)

    - [Marketing](https://faq.elecate.com/faq/general-setup?hsLang=en#marketing)
- [Software Updates Timeline](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#main-content)

    - [New Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#new-development)
    - [Online Portal](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#online-portal)
    - [Mobile Apps](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#mobile-apps)
    - [Legacy Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#legacy-development)
- [Elecate User Guide](https://faq.elecate.com/faq/elecate-user-guide?hsLang=en)
- [Elecate Mobile App](https://faq.elecate.com/faq/elecate-mobile-app?hsLang=en)
- [Elecate Shopping Cart](https://faq.elecate.com/faq/elecate-shopping-cart?hsLang=en)
- [Elecate Academy](https://faq.elecate.com/faq/elecate-academy?hsLang=en#main-content)

    - [User Guide](https://faq.elecate.com/faq/elecate-academy?hsLang=en#user-guide)
- [Upcoming Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#main-content)

    - [Upcoming Core Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#upcoming-core-releases)
- [Integrations](https://faq.elecate.com/faq/integrations?hsLang=en)

[![Chill listening crop-3](https://faq.elecate.com/hubfs/Elecate_pri.svg "Chill listening crop-3")](https://www.elecate.com?hsLang=en)

Help Center

Copyright © 2026, Elecate