--- title: Steps to process a payment for an Event: description: "The user has the option to process a payment directly from the event or through the Customer ID in the Financial Management option: To process a payment through the Event: 1. In the left side panel, g" --- [Skip to content](https://faq.elecate.com/faq/how-to-process-a-payment-for-an-event#main-content) English Show submenu for translations [Customer portal](https://elecate.com/tickets-view?hsLang=en) ![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://elecate.com/tickets-view) - Go to elecate.com Go to elecate.com Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://faq.elecate.com/faq?hsLang=en) 2. [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en) 3. [Event & Order Management](https://faq.elecate.com/faq/sales-marketing?hsLang=en#event-order-management) # Steps to process a payment for an Event: The user has the option to process a payment directly from the event or through the Customer ID in the Financial Management option: **To process a payment through the Event:** 1\. In the left side panel, go to **Sales & Marketing** 2\. Click on **Event & Order Management** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-02-50-59-3619-PM.png?width=688&height=312&name=image-png-Aug-27-2025-02-50-59-3619-PM.png) 3\. Select **Event Management - All Status Types Included:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-02-52-48-1685-PM.png?width=688&height=333&name=image-png-Aug-27-2025-02-52-48-1685-PM.png) 4\. Once you have opened the event, go to the **Financial Tab, Payment Schedule section and click on Process Credit Card:**![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-02-54-01-6835-PM.png?width=688&height=412&name=image-png-Aug-27-2025-02-54-01-6835-PM.png) In the Credit Card Charge window, if the card information has been previously saved, then you just need to enter the **Payment amount,** the app will ask if you want to apply fee for the transaction, next press on **Process Charge,** if the payment was successfully completed the app will display a pop-up with this information, also the same pop-up will be displayed if the payment fails with the failing reason: ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-02-58-56-3042-PM.png?width=688&height=432&name=image-png-Aug-27-2025-02-58-56-3042-PM.png) ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-22-29-3034-PM.png?width=985&height=594&name=image-png-Aug-27-2025-03-22-29-3034-PM.png) **To process a payment through the Financial Management window:** 1\. On the left side panel, go to **Finance & Accounting** 2\. Click on **Customer Financials** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-09-55-9421-PM.png?width=688&height=326&name=image-png-Aug-27-2025-03-09-55-9421-PM.png) 3\. Select **Customer Financials** 4\. Choose **Customer Financial Management** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-12-46-8780-PM.png?width=688&height=320&name=image-png-Aug-27-2025-03-12-46-8780-PM.png) 5\. In the following window, you need to look for **customer´s ID,** click on the **pen icon:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-16-04-1003-PM.png?width=1919&height=875&name=image-png-Aug-27-2025-03-16-04-1003-PM.png) 6\. Go to the **Payments Tab**, in the **Payment - Confirmed Events section**, click on the event that you need process the charge, in the **Payments - For the Selected Event**, you will see payment history, next press on **Process Card,** the **Convenience Fee pop-up will display**, continue with payment and press on **process charge:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-23-22-7618-PM.png?width=1555&height=934&name=image-png-Aug-27-2025-03-23-22-7618-PM.png) ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-27-2025-03-22-38-9899-PM.png?width=985&height=594&name=image-png-Aug-27-2025-03-22-38-9899-PM.png) - [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#main-content) - [Customer](https://faq.elecate.com/faq/sales-marketing?hsLang=en#customer) - [Event & Order Management](https://faq.elecate.com/faq/sales-marketing?hsLang=en#event-order-management) - [Reports](https://faq.elecate.com/faq/sales-marketing?hsLang=en#reports) - [Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#marketing) - [Sales](https://faq.elecate.com/faq/sales-marketing?hsLang=en#sales) - [Finance & Accounting](https://faq.elecate.com/faq/finance-accounting?hsLang=en#main-content) - [Accounting Tools](https://faq.elecate.com/faq/finance-accounting?hsLang=en#accounting-tools) - [Customer Financials](https://faq.elecate.com/faq/finance-accounting?hsLang=en#customer-financials) - [Financial Reports](https://faq.elecate.com/faq/finance-accounting?hsLang=en#financial-reports) - [Commissions & Goals](https://faq.elecate.com/faq/finance-accounting?hsLang=en#commissions-goals) - [Payroll Processing](https://faq.elecate.com/faq/finance-accounting?hsLang=en#payroll-processing) - [Production](https://faq.elecate.com/faq/production?hsLang=en#main-content) - [Kitchen Management](https://faq.elecate.com/faq/production?hsLang=en#kitchen-management) - [Dispatching & Shipping](https://faq.elecate.com/faq/production?hsLang=en#dispatching-shipping) - [Event Staffing](https://faq.elecate.com/faq/production?hsLang=en#event-staffing) - [Event Production](https://faq.elecate.com/faq/production?hsLang=en#event-production) - [Production Reporting](https://faq.elecate.com/faq/production?hsLang=en#production-reporting) - [Returns](https://faq.elecate.com/faq/production?hsLang=en#returns) - [Purchasing & Inventory](https://faq.elecate.com/faq/production?hsLang=en#purchasing-inventory) - [Reports](https://faq.elecate.com/faq/production?hsLang=en#reports) - [Data Items](https://faq.elecate.com/faq/data-items?hsLang=en#main-content) - [Food Management](https://faq.elecate.com/faq/data-items?hsLang=en#food-management) - [Beverage Management](https://faq.elecate.com/faq/data-items?hsLang=en#beverage-management) - [Equipment Management](https://faq.elecate.com/faq/data-items?hsLang=en#equipment-management) - [Miscellaneous Items](https://faq.elecate.com/faq/data-items?hsLang=en#miscellaneous-items) - [HR Management](https://faq.elecate.com/faq/data-items?hsLang=en#hr-management) - [Vendor Management](https://faq.elecate.com/faq/data-items?hsLang=en#vendor-management) - [Venue Management](https://faq.elecate.com/faq/data-items?hsLang=en#venue-management) - [Reports](https://faq.elecate.com/faq/data-items?hsLang=en#reports) - [Database Tools](https://faq.elecate.com/faq/data-items?hsLang=en#database-tools) - [General Setup](https://faq.elecate.com/faq/general-setup?hsLang=en#main-content) - [Marketing](https://faq.elecate.com/faq/general-setup?hsLang=en#marketing) - [Software Updates Timeline](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#main-content) - [New Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#new-development) - [Online Portal](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#online-portal) - [Mobile Apps](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#mobile-apps) - [Legacy Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#legacy-development) - [Elecate User Guide](https://faq.elecate.com/faq/elecate-user-guide?hsLang=en) - [Elecate Mobile App](https://faq.elecate.com/faq/elecate-mobile-app?hsLang=en) - [Elecate Shopping Cart](https://faq.elecate.com/faq/elecate-shopping-cart?hsLang=en) - [Elecate Academy](https://faq.elecate.com/faq/elecate-academy?hsLang=en#main-content) - [User Guide](https://faq.elecate.com/faq/elecate-academy?hsLang=en#user-guide) - [Upcoming Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#main-content) - [Upcoming Core Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#upcoming-core-releases) - [Integrations](https://faq.elecate.com/faq/integrations?hsLang=en) [![Chill listening crop-3](https://faq.elecate.com/hubfs/Elecate_pri.svg "Chill listening crop-3")](https://www.elecate.com?hsLang=en) Help Center Copyright © 2026, Elecate