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How to place a customer on Hold?
To place a customer on Hold, you need to follow these steps:
1. On the left, side panel go to Finance & Accounting
2. Click on Customer Financials
3. Select Customer Financials
4. Choose Customer Financial Management
5. You can either select an existing record or create a new customer by clicking on New Entry
6. In the Contact Tab, you need to go to the Financial Recap section, in the Credit Limit & Terms box, you will find the Account Hold Toggle, turn it on.