--- title: Equipment Returns Management description: Equipment returns management refers to the process of handling and managing the return of rented or borrowed equipment after events. This includes coordinating the pickup or return of equipment, inspe --- [Skip to content](https://faq.elecate.com/faq/equipment-returns-management#main-content) English Show submenu for translations [Customer portal](https://elecate.com/tickets-view?hsLang=en) ![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://elecate.com/tickets-view) - Go to elecate.com Go to elecate.com Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://faq.elecate.com/faq?hsLang=en) 2. [Production](https://faq.elecate.com/faq/production?hsLang=en) 3. [Returns](https://faq.elecate.com/faq/production?hsLang=en#returns) # Equipment Returns Management Equipment returns management refers to the process of handling and managing the return of rented or borrowed equipment after events. This includes coordinating the pickup or return of equipment, inspecting items for damage or missing parts, documenting the condition of returned items, and processing any necessary refunds or replacements. Effective equipment returns management ensures the timely and efficient retrieval of equipment, minimizes loss or damage, and maintains positive relationships with equipment providers or rental companies. In this section you can manage the return equipment whether be in specific date or an event  **To see reporting:** 1. Go to ***Production*** on the left side panel. 2. Click ***Returns***. 3. Click ***Equipment Returns***. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-54-11-2153-PM.png?width=688&height=348&name=image-png-Aug-21-2024-07-54-11-2153-PM.png) 4. On **“Dates From”** and **“To”**, select the dates of the report to view. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-56-14-8014-PM.png?width=688&height=352&name=image-png-Aug-21-2024-07-56-14-8014-PM.png) 5. Click on ***Refresh***. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-56-37-7393-PM.png?width=688&height=350&name=image-png-Aug-21-2024-07-56-37-7393-PM.png) 6. Click on the drop-down **“Select A Report...”** and select the report you want to view.  ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-57-01-8194-PM.png?width=688&height=340&name=image-png-Aug-21-2024-07-57-01-8194-PM.png) 7. Click on the **Check boxes** to select the report or reports you want to export. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-57-33-9716-PM.png?width=688&height=336&name=image-png-Aug-21-2024-07-57-33-9716-PM.png) 8. Click ***Print to*** and select how you want to view the report. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-58-00-3503-PM.png?width=688&height=327&name=image-png-Aug-21-2024-07-58-00-3503-PM.png) 9. You can also ***Select A New Status*** for the equipment, click on ***Update Selected Status*** to apply the changes.  ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-15-07-7678-PM.png?width=688&height=371&name=image-png-Aug-21-2024-08-15-07-7678-PM.png) 10. And 3 other options that are going to help you to ***Return Items***, see ***Delivery Details*** and ***Generate Invoice***. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-17-11-7844-PM.png?width=688&height=337&name=image-png-Aug-21-2024-08-17-11-7844-PM.png)   **To report missing or damaged equipment:** 1. Go to ***Production*** on the left side panel. 2. Click ***Returns***. 3. Click ***Equipment Returns***. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-07-54-11-2153-PM.png?width=688&height=348&name=image-png-Aug-21-2024-07-54-11-2153-PM.png) 4. Click the pencil icon on the ***Action*** column. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-21-08-7790-PM.png?width=688&height=366&name=image-png-Aug-21-2024-08-21-08-7790-PM.png) 5. Click on ***Client Returns***, to enter the number of items the client returned. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-25-28-5767-PM.png?width=688&height=330&name=image-png-Aug-21-2024-08-25-28-5767-PM.png) 6. Click on ***Save***. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-26-05-8053-PM.png?width=418&height=203&name=image-png-Aug-21-2024-08-26-05-8053-PM.png) 7. Click on ***Adjust Missing***, to enter the missing or damaged item quantity. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-21-2024-08-26-46-4696-PM.png?width=688&height=331&name=image-png-Aug-21-2024-08-26-46-4696-PM.png) 8. 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