---
title: Credits, Misc Items, and Pricing Behavior
description: education and guidance
---

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# Credits, Misc Items, and Pricing Behavior

**What is a “Credit” in the system?**

A “Credit” refers to a **discount applied to an order through a Miscellaneous Item (Misc Item)**.  
It is not a separate financial transaction type—rather, it is a configured Misc Item that reduces the total cost of an event or order.

**How can a Misc Item affect pricing?**

Misc Items can directly impact pricing depending on how they are configured and how system settings control their behavior.  
For example:

- They can act as **discounts (Credits)**
- They can have **custom or default pricing**
- Their values may be restricted or overridden depending on system rules

**What configurations control pricing behavior?**

There are three main layers that control how Misc Items behave:

**1. Legacy Settings (App Settings)**

- Define global system behavior
- Highest level of control
- Can override all other configurations

**2. Client Setup**

- Client-specific configuration
- Overrides Misc Item behavior when Legacy Settings do not define it

**3. Misc Item Configuration**

- Individual setup of the Misc Item itself
- Lowest level of control

**Which settings take priority?**

The system follows this order of precedence:

1. **Legacy (App Settings)** → Highest priority
2. **Client Setup**
3. **Misc Item configuration** → Lowest priority

➡️ This means a setting defined at a higher level will override those below it.

**Why is my Credit (Misc Item) not behaving as expected?**

If a Credit is not applying correctly or the price is not being retained:

- Verify **Legacy Settings first**
- Then review **Client Setup**
- Finally, check the **Misc Item configuration**

Any of these levels may override the expected behavior.

**Can users create or modify Misc Items freely?**

This depends on a system setting found under **Event Rules**:

**“Allow non-standard Miscellaneous Items”**

- **ON** → Users can create or modify Misc Items freely (including custom pricing)
- **OFF** → Users are restricted to predefined Misc Items and standard configurations

If this setting is disabled:

- Users may not be able to create custom credits
- Pricing changes on Misc Items may not be saved or applied as expected

**Why does a Misc Item price reset after saving?**

This can happen due to:

- Higher-level settings (Legacy or Client Setup) overriding the price
- Restrictions on non-standard Misc Items
- System rules enforcing default pricing

➡️ Always check whether:

- Custom Misc Items are allowed
- Pricing overrides are restricted by configuration

**Key Takeaways**

- Credits are **discounts applied via Misc Items**
- Pricing behavior is controlled by **multiple configuration layers**
- The priority order is:  
  **Legacy Settings → Client Setup → Misc Item**
- The **“Allow non-standard Miscellaneous Items”** setting plays an important role in flexibility and pricing behavior

 

How to check the Event Rules for Miscellaneous:

1\. At the top of the screen, on the right side click on the **Gear Icon**

2\. Select **Legacy Settings**

3\. Go to the **Event Rules Tab**

4\. Search for **Allow non-standard Miscellaneous Items**

![](https://faq.elecate.com/hs-fs/hubfs/image-png-Jun-05-2026-09-02-15-8787-PM.png?width=670&height=403&name=image-png-Jun-05-2026-09-02-15-8787-PM.png)

1\. At the top of the screen, on the right side click on the **Gear Icon**

2\. Navigate to the second page, select **Setup Client**

3\. Click on **Event Rules**

4\. Select **Event Entry Options**

5\. Check for **Allow non-standard Miscellaneous Items**

![](https://faq.elecate.com/hs-fs/hubfs/image-png-Jun-05-2026-09-02-57-1452-PM.png?width=670&height=394&name=image-png-Jun-05-2026-09-02-57-1452-PM.png)

Finally,

**To Check the Miscellaneous Groups:**

1\. Go to **Data Items**

2\. Click on **Miscellaneous Items**

3\. Select **Miscellaneous Group Management**

4\. Open the desired item and review the general information

![](https://faq.elecate.com/hs-fs/hubfs/image-png-Jun-05-2026-09-04-03-9735-PM.png?width=670&height=260&name=image-png-Jun-05-2026-09-04-03-9735-PM.png)

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