A “Credit” refers to a discount applied to an order through a Miscellaneous Item (Misc Item).
It is not a separate financial transaction type—rather, it is a configured Misc Item that reduces the total cost of an event or order.
Misc Items can directly impact pricing depending on how they are configured and how system settings control their behavior.
For example:
- They can act as discounts (Credits)
- They can have custom or default pricing
- Their values may be restricted or overridden depending on system rules
There are three main layers that control how Misc Items behave:
1. Legacy Settings (App Settings)
- Define global system behavior
- Highest level of control
- Can override all other configurations
2. Client Setup
- Client-specific configuration
- Overrides Misc Item behavior when Legacy Settings do not define it
3. Misc Item Configuration
- Individual setup of the Misc Item itself
- Lowest level of control
The system follows this order of precedence:
- Legacy (App Settings) → Highest priority
- Client Setup
- Misc Item configuration → Lowest priority
➡️ This means a setting defined at a higher level will override those below it.
If a Credit is not applying correctly or the price is not being retained:
- Verify Legacy Settings first
- Then review Client Setup
- Finally, check the Misc Item configuration
Any of these levels may override the expected behavior.
This depends on a system setting found under Event Rules:
“Allow non-standard Miscellaneous Items”
- ON → Users can create or modify Misc Items freely (including custom pricing)
- OFF → Users are restricted to predefined Misc Items and standard configurations
If this setting is disabled:
- Users may not be able to create custom credits
- Pricing changes on Misc Items may not be saved or applied as expected
This can happen due to:
- Higher-level settings (Legacy or Client Setup) overriding the price
- Restrictions on non-standard Misc Items
- System rules enforcing default pricing
➡️ Always check whether:
- Custom Misc Items are allowed
- Pricing overrides are restricted by configuration
- Credits are discounts applied via Misc Items
- Pricing behavior is controlled by multiple configuration layers
- The priority order is:
Legacy Settings → Client Setup → Misc Item - The “Allow non-standard Miscellaneous Items” setting plays an important role in flexibility and pricing behavior
How to check the Event Rules for Miscellaneous:
1. At the top of the screen, on the right side click on the Gear Icon
2. Select Legacy Settings
3. Go to the Event Rules Tab
4. Search for Allow non-standard Miscellaneous Items
1. At the top of the screen, on the right side click on the Gear Icon
2. Navigate to the second page, select Setup Client
3. Click on Event Rules
4. Select Event Entry Options
5. Check for Allow non-standard Miscellaneous Items
Finally,
To Check the Miscellaneous Groups:
1. Go to Data Items
2. Click on Miscellaneous Items
3. Select Miscellaneous Group Management
4. Open the desired item and review the general information
