Credit Card Payment Error

The "Secure Token" might have expired or is no longer valid. This issue can typically be resolved by deleting and re-entering the credit card information to update the token and then processing the payment again.
Users can complete this from either:
- Finance & Accounting, or
- Directly from the Event payment section.
After re-entering the information, the payment should process successfully without any further issues.
Entering Card from Finance and Accounting:
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Go to Finance & Accounting
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Click on Customer Financials
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One more time, click on Customer Financials
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Select Customer Financial Management
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Search for your customer, go to the Billing Tab, under Payment Information, you´ll find the options to update or delete the card information:

Entering Card information from the event:
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Go to Sales & Marketing
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Click on Event & Order Management
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Select Event Management - All Status Types Included
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Open an existing event, go to the Financial Tab, under Payment Schedule, you´ll be able to enter the card information

Click on Add Credit Card: 
Enter the Card Details: 