This issue can typically be resolved by re-entering the credit card information and processing the payment again.
Users can complete this from either:
- Finance & Accounting, or
- Directly from the Event payment section.
After re-entering the information, the payment should process successfully without any further issues.
Entering Card from Finance and Accounting:
-
Go to Finance & Accounting
-
Click on Customer Financials
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One more time, click on Customer Financials
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Select Customer Financial Management
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Search for your customer, go to the Billing Tab, under Payment Information, you´ll find the options to update or delete the card information:
Entering Card information from the event:
Go to Sales & Marketing
Click on Event & Order Management
Select Event Management - All Status Types Included
Open an existing event, go to the Financial Tab, under Payment Schedule, you´ll be able to enter the card information
Click on Add Credit Card: 
Enter the Card Details: 