--- title: Starting a Change Request: description: Education and guidance --- [Skip to content](https://faq.elecate.com/faq/change-request#main-content) English Show submenu for translations [Customer portal](https://elecate.com/tickets-view?hsLang=en) ![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://elecate.com/tickets-view) - Go to elecate.com Go to elecate.com Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://faq.elecate.com/faq?hsLang=en) 2. [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en) # Starting a Change Request: Before completing a change request, you need to create an event, add items from the different departments (Recipe, Beverage, Equipment and Staff), submit the department, when a department is submitted the app automatically locked the department preventing unauthorized changes, however if a change needs to be made, the Sales team needs to follow these steps to start a change request: **Change Request for the Food Department:** 1\. Go to **Sales & Marketing** 2\. Click on **Event & Order Management** 3\. Choose **Main Sales View** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-07-54-0557-PM.png?width=670&height=312&name=image-png-Mar-23-2026-08-07-54-0557-PM.png) 4\. Search for the event, on the right side you´ll see the **Change Request** column, **click on the drop-down menu, click on Beverage:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-11-59-7018-PM.png?width=670&height=297&name=image-png-Mar-23-2026-08-11-59-7018-PM.png) 5\. When clicking on food, you´ll see the following window, select **the Add/Edit Item button:**  **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-14-56-5711-PM.png?width=670&height=318&name=image-png-Mar-23-2026-08-14-56-5711-PM.png)** When adding the items, **you´ll have the option to edit the quantity for the chosen item:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-09-02-19-4902-PM.png?width=670&height=356&name=image-png-Apr-07-2026-09-02-19-4902-PM.png)** 6\. Add the new items to the event, **press close: ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-19-38-7707-PM.png?width=670&height=383&name=image-png-Mar-23-2026-08-19-38-7707-PM.png)** 7\. In the following window, you´ll see the list of items added through the change request feature, before sending the request, **you must leave a comment:**  ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-10-06-41-9155-PM.png?width=670&height=322&name=image-png-Mar-23-2026-10-06-41-9155-PM.png) 8\. Once a change request is sent, we just need to wait until the request can be approved or declined. **Change request for the Beverage department:** 1\. Go to **Sales & Marketing** 2\. Click on **Event & Order Management** 3\. Choose **Main Sales View** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-07-54-0557-PM.png?width=670&height=312&name=image-png-Mar-23-2026-08-07-54-0557-PM.png)** 4\. Search for the event, on the right side you´ll see the **Change Request** column, **click on the drop-down menu, click on Beverage:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-08-53-9254-PM.png?width=670&height=289&name=image-png-Apr-07-2026-08-08-53-9254-PM.png) 5\. When clicking on Beverage, you´ll see the following window, select the **Add/Edit Item button:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-07-50-06-8383-PM.png?width=670&height=280&name=image-png-Apr-07-2026-07-50-06-8383-PM.png) 6\. Add the new Beverage items to the event, **press Close:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-07-58-13-7992-PM.png?width=670&height=386&name=image-png-Apr-07-2026-07-58-13-7992-PM.png) When adding the items, **you´ll have the option to edit the quantity for the chosen item:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-07-59-40-9088-PM.png?width=670&height=382&name=image-png-Apr-07-2026-07-59-40-9088-PM.png) 7\. In the following window, you´ll see the list of items added through the change request feature, before sending the request, **you must leave a comment:**  ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-01-05-9775-PM.png?width=670&height=295&name=image-png-Apr-07-2026-08-01-05-9775-PM.png) **Change Request for the Equipment department:** 1\. Go to **Sales & Marketing** 2\. Click on **Event & Order Management** 3\. Choose **Main Sales View** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-07-54-0557-PM.png?width=670&height=312&name=image-png-Mar-23-2026-08-07-54-0557-PM.png)** 4\. Search for the event, on the right side you´ll see the **Change Request** column, **click on the drop-down menu, click on Beverage:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-11-37-2188-PM.png?width=670&height=303&name=image-png-Apr-07-2026-08-11-37-2188-PM.png) 5\. When clicking on Equipment, you´ll see the following window, select the **Add/Edit Item button:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-14-58-7267-PM.png?width=670&height=303&name=image-png-Apr-07-2026-08-14-58-7267-PM.png)** 6\. Add the new Equipment items to the event, **press Close:** ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-17-20-7900-PM.png?width=670&height=398&name=image-png-Apr-07-2026-08-17-20-7900-PM.png) When adding the items, **you´ll have the option to edit the quantity for the chosen item:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-18-21-5317-PM.png?width=670&height=394&name=image-png-Apr-07-2026-08-18-21-5317-PM.png)** 7\. In the following window, you´ll see the list of items added through the change request feature, before sending the request, **you must leave a comment:**  **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-21-35-5202-PM.png?width=670&height=305&name=image-png-Apr-07-2026-08-21-35-5202-PM.png)** **Change Request for the Staff department:** 1\. Go to **Sales & Marketing** 2\. Click on **Event & Order Management** 3\. Choose **Main Sales View** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Mar-23-2026-08-07-54-0557-PM.png?width=670&height=312&name=image-png-Mar-23-2026-08-07-54-0557-PM.png)** 4\. Search for the event, on the right side you´ll see the **Change Request** column, **click on the drop-down menu, click on Staff:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-23-45-3932-PM.png?width=670&height=296&name=image-png-Apr-07-2026-08-23-45-3932-PM.png)** 5\. When clicking on Equipment, you´ll see the following window, select the **Add/Edit Item button:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-14-58-7267-PM.png?width=670&height=303&name=image-png-Apr-07-2026-08-14-58-7267-PM.png)** 6\. Add the new Equipment items to the event, **press Close:** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-08-37-35-7551-PM.png?width=670&height=396&name=image-png-Apr-07-2026-08-37-35-7551-PM.png)** When adding staff items**, you´ll have the option to edit the quantity for the chosen staff item:** **![](https://faq.elecate.com/hs-fs/hubfs/undefined-Apr-07-2026-08-59-10-6861-PM.png?width=670&height=392&name=undefined-Apr-07-2026-08-59-10-6861-PM.png)** 7\. In the following window, you´ll see the list of items added through the change request feature, before sending the request**, you must leave a comment:**  **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-07-2026-09-00-36-8164-PM.png?width=670&height=297&name=image-png-Apr-07-2026-09-00-36-8164-PM.png)** - [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#main-content) - [Customer](https://faq.elecate.com/faq/sales-marketing?hsLang=en#customer) - [Event & Order Management](https://faq.elecate.com/faq/sales-marketing?hsLang=en#event-order-management) - [Reports](https://faq.elecate.com/faq/sales-marketing?hsLang=en#reports) - [Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#marketing) - [Sales](https://faq.elecate.com/faq/sales-marketing?hsLang=en#sales) - [Finance & Accounting](https://faq.elecate.com/faq/finance-accounting?hsLang=en#main-content) - [Accounting Tools](https://faq.elecate.com/faq/finance-accounting?hsLang=en#accounting-tools) - [Customer Financials](https://faq.elecate.com/faq/finance-accounting?hsLang=en#customer-financials) - [Financial Reports](https://faq.elecate.com/faq/finance-accounting?hsLang=en#financial-reports) - [Commissions & Goals](https://faq.elecate.com/faq/finance-accounting?hsLang=en#commissions-goals) - [Payroll Processing](https://faq.elecate.com/faq/finance-accounting?hsLang=en#payroll-processing) - [Production](https://faq.elecate.com/faq/production?hsLang=en#main-content) - [Kitchen Management](https://faq.elecate.com/faq/production?hsLang=en#kitchen-management) - [Dispatching & Shipping](https://faq.elecate.com/faq/production?hsLang=en#dispatching-shipping) - [Event Staffing](https://faq.elecate.com/faq/production?hsLang=en#event-staffing) - [Event Production](https://faq.elecate.com/faq/production?hsLang=en#event-production) - [Production Reporting](https://faq.elecate.com/faq/production?hsLang=en#production-reporting) - [Returns](https://faq.elecate.com/faq/production?hsLang=en#returns) - [Purchasing & Inventory](https://faq.elecate.com/faq/production?hsLang=en#purchasing-inventory) - [Reports](https://faq.elecate.com/faq/production?hsLang=en#reports) - [Data Items](https://faq.elecate.com/faq/data-items?hsLang=en#main-content) - [Food Management](https://faq.elecate.com/faq/data-items?hsLang=en#food-management) - [Beverage Management](https://faq.elecate.com/faq/data-items?hsLang=en#beverage-management) - [Equipment Management](https://faq.elecate.com/faq/data-items?hsLang=en#equipment-management) - [Miscellaneous Items](https://faq.elecate.com/faq/data-items?hsLang=en#miscellaneous-items) - [HR Management](https://faq.elecate.com/faq/data-items?hsLang=en#hr-management) - [Vendor Management](https://faq.elecate.com/faq/data-items?hsLang=en#vendor-management) - [Venue Management](https://faq.elecate.com/faq/data-items?hsLang=en#venue-management) - [Reports](https://faq.elecate.com/faq/data-items?hsLang=en#reports) - [Database Tools](https://faq.elecate.com/faq/data-items?hsLang=en#database-tools) - [General Setup](https://faq.elecate.com/faq/general-setup?hsLang=en#main-content) - [Marketing](https://faq.elecate.com/faq/general-setup?hsLang=en#marketing) - [Software Updates Timeline](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#main-content) - [New Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#new-development) - [Online Portal](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#online-portal) - [Mobile Apps](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#mobile-apps) - [Legacy Development](https://faq.elecate.com/faq/software-updates-timeline?hsLang=en#legacy-development) - [Elecate User Guide](https://faq.elecate.com/faq/elecate-user-guide?hsLang=en) - [Elecate Mobile App](https://faq.elecate.com/faq/elecate-mobile-app?hsLang=en) - [Elecate Shopping Cart](https://faq.elecate.com/faq/elecate-shopping-cart?hsLang=en) - [Elecate Academy](https://faq.elecate.com/faq/elecate-academy?hsLang=en#main-content) - [User Guide](https://faq.elecate.com/faq/elecate-academy?hsLang=en#user-guide) - [Upcoming Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#main-content) - [Upcoming Core Releases](https://faq.elecate.com/faq/upcoming-releases?hsLang=en#upcoming-core-releases) - [Integrations](https://faq.elecate.com/faq/integrations?hsLang=en) [![Chill listening crop-3](https://faq.elecate.com/hubfs/Elecate_pri.svg "Chill listening crop-3")](https://www.elecate.com?hsLang=en) Help Center Copyright © 2026, Elecate