--- title: "How to use: 25Live" description: 25Live integration on Elecate --- [Skip to content](https://faq.elecate.com/faq/howtouse-25live#main-content) English Show submenu for translations [Customer portal](https://elecate.com/tickets-view?hsLang=en) ![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://elecate.com/tickets-view) - Go to elecate.com Go to elecate.com Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://faq.elecate.com/faq?hsLang=en) 2. [Integrations](https://faq.elecate.com/faq/integrations?hsLang=en) # How to use: 25Live ### **Setting Up and Using the 25Live Integration** The **25Live integration** allows Elecate to synchronize information from a connected 25Live Service Account. This includes **Customers, Organizations, Event Types, Rooms/Spaces, and Events**. Before importing information from 25Live, the integration must first be enabled and the corresponding 25Live Service Account credentials must be configured in Elecate. #### **Enabling the 25Live Integration** 1. Go to **Administration**. 2. Select **App Settings**. 3. Search for the following App Setting:**Enable25LiveImportServices** 4. Open the App Setting and make sure the **AppSetting Value** is set to:**Yes** > When this setting is enabled, Elecate can synchronize Customers, Organizations, Event Types, Rooms, and Events from 25Live. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-39-29-4545-PM.png?width=670&height=399&name=image-png-Aug-24-2026-11-39-29-4545-PM.png)** 1. Save the changes. --- ##### **Adding the 25Live Service Account Credentials** Once the integration has been enabled, the 25Live Service Account must be connected to Elecate. 1. Open the **Setup Client** window. 2. Select **Application Integration Set Up** from the menu on the left. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-40-43-9010-PM.png?width=670&height=288&name=image-png-Aug-24-2026-11-40-43-9010-PM.png)** 1. Locate **25Live** in the list of available integrations. 2. Click the **key icon** under the Actions column. 3. Enter the following 25Live Service Account information: - **Username** - **Password** - **Instance Name** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-41-04-7226-PM.png?width=670&height=304&name=image-png-Aug-24-2026-11-41-04-7226-PM.png)** 1. Click **Save & Close**. 2. Once the credentials have been successfully validated, the **Connection Status** for 25Live will display as **Connected**. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-41-49-9196-PM.png?width=670&height=293&name=image-png-Aug-24-2026-11-41-49-9196-PM.png)** --- ##### **Configuring the 25Live Event Synchronization Schedule** Elecate can automatically synchronize 25Live events several times throughout the day. 1. From **Setup Client → Application Integration Set Up**, locate the **25Live** integration. 2. Click the **settings/gear icon** under the Actions column. 3. The **Event Schedule Sync Set Up** window will open.  **![](https://faq.elecate.com/hs-fs/hubfs/undefined-Sep-11-2026-08-11-11-1334-PM.png?width=670&height=321&name=undefined-Sep-11-2026-08-11-11-1334-PM.png)**  1. In **Synchronize events times per day**, select how many times Elecate should synchronize events from 25Live each day. 2. Configure the time for each synchronization in the corresponding **Time Slot Schedule** fields.For example, the walkthrough demonstrates four daily synchronization times: - 9:00 AM - 11:00 AM - 1:00 PM - 5:00 PM **Note:** Synchronization times must be configured using exact hours. 3. Click **Save & Close**. --- ##### **Manually Importing Information from 25Live** In addition to the scheduled event synchronization, authorized users can manually import information from 25Live. When performing a manual import, Elecate allows you to specify the date from which information should be imported. The import window also displays information about the previous synchronization when available. --- ###### **Importing 25Live Spaces** 25Live Spaces are imported into Elecate as venue locations. 1. Go to **Sales & Marketing**. 2. Select **Event Venue Management**. 3. Open the venue/location management screen. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-44-34-9752-PM.png?width=670&height=381&name=image-png-Aug-24-2026-11-44-34-9752-PM.png)** 1. Select the option to **Import 25 Live Spaces**. 2. In the **Import From Date** field, select the date from which Elecate should begin importing Spaces. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-45-08-7460-PM.png?width=670&height=397&name=image-png-Aug-24-2026-11-45-08-7460-PM.png) 1. Click **Import**. 2. Once completed, the imported Spaces will appear within Elecate's venue/location records. --- ###### **Importing 25Live Organizations** Organizations created in 25Live can also be imported into Elecate. 1. Go to **Sales & Marketing**. 2. Select **Customer (CRM)**. 3. Select **Organization Management**. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-46-13-6676-PM.png?width=670&height=375&name=image-png-Aug-24-2026-11-46-13-6676-PM.png)** 1. Select the option to **Import 25 Live Organizations**. 2. In the **Import From Date** field, select the starting date for the import. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-46-47-5405-PM.png?width=670&height=358&name=image-png-Aug-24-2026-11-46-47-5405-PM.png)** 1. Click **Import**. 2. The imported Organizations will then be available within **Organization Management**. --- ###### **Importing 25Live Customers** Customers associated with 25Live can be synchronized with Elecate's Customer Management records. 1. Go to **Sales & Marketing**. 2. Select **Customer (CRM)**. 3. Open the corresponding Customer Management screen. 4. Select the **Import 25Live Customers** option. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-47-36-0845-PM.png?width=670&height=357&name=image-png-Aug-24-2026-11-47-36-0845-PM.png)** 1. Select the appropriate **Import From Date**. 2. Click **Import**. 3. Once the import has finished, the customer records will be available in Elecate. --- ###### **Importing 25Live Event Types** Event Types configured in 25Live can be imported into Elecate. 1. Navigate to **Settings** 2. Navigate to **Financial SetUp** 3. Navigate to **Event Type Management**. 4. Select the option to import Event Types from 25Live. 5. Select the appropriate **Import From Date**. 6. Click **Import**. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-48-58-5362-PM.png?width=670&height=381&name=image-png-Aug-24-2026-11-48-58-5362-PM.png)** 1. Imported Event Types will appear in the **Event Type Management** list. Event Types imported through the integration can be identified by **25Live** in the **Created By** column. **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Aug-24-2026-11-51-05-9914-PM.png?width=670&height=371&name=image-png-Aug-24-2026-11-51-05-9914-PM.png)** --- ##### **Important Notes** - The **Enable25LiveImportServices** App Setting must be set to **Yes** before the 25Live integration can be configured. - A valid **25Live Service Account** is required. - The 25Live integration should display a **Connected** status before attempting to synchronize information. - Customers, Organizations, Event Types, Spaces, and Events can be synchronized from 25Live. - Manual imports allow users to select an **Import From Date**. - Events can also be automatically synchronized according to the schedule configured under **Event Schedule Sync Set Up**. - When configuring automatic event synchronization, synchronization times must use exact hours. - **Before importing events, import manually first:** - 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