--- title: Accepting a Change Request  description: Education and guidance --- [Skip to content](https://faq.elecate.com/faq/accepting-a-change-request-#main-content) English Show submenu for translations [Customer portal](https://elecate.com/tickets-view?hsLang=en) ![Elecate with Star](https://faq.elecate.com/hs-fs/hubfs/Elecate_pri.png?width=400&height=203&name=Elecate_pri.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://elecate.com/tickets-view) - Go to elecate.com Go to elecate.com Hi, How can we help you? - There are no suggestions because the search field is empty. 1. [Home](https://faq.elecate.com/faq?hsLang=en) 2. [Production](https://faq.elecate.com/faq/production?hsLang=en) # Accepting a Change Request   Once a change request is sent, the next step is accepted or declined the request, how they will do it: 1.  On the left side panel, go to **Production** 2\. Click on **Kitchen Management** 3\. Select **Main Kitchen View** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-09-36-49-4716-PM.png?width=670&height=284&name=image-png-Apr-29-2026-09-36-49-4716-PM.png)** 4. Once the **Main Kitchen Window** is open, a modal window will appear. This window displays all events with an active change request. Select the desired event to continue:  ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-08-41-30-0889-PM.png?width=670&height=290&name=image-png-Apr-29-2026-08-41-30-0889-PM.png) 5\. After opening the event, the following options will be available: - **Add/Edit Items** - **Approve** - **Reject & Close** - **Return to Sales and Close** In the grid section, you can review the items that were added to the event through the change request. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-08-42-25-1728-PM.png?width=670&height=283&name=image-png-Apr-29-2026-08-42-25-1728-PM.png) 6. If you approve the change request, you must enter a comment before closing the window. Once the comment is added, click **OK** to proceed. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-08-42-53-0156-PM.png?width=670&height=287&name=image-png-Apr-29-2026-08-42-53-0156-PM.png) Click on OK, to continue with the process ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-09-30-43-8316-PM.png?width=670&height=271&name=image-png-Apr-29-2026-09-30-43-8316-PM.png) After the request is approved, the status will be displayed as **Approved** in green. ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-29-2026-09-30-18-2744-PM.png?width=670&height=283&name=image-png-Apr-29-2026-09-30-18-2744-PM.png) **How to Accept o Decline a Change request for the Beverage or Equipment department:** 1.  On the left side panel, go to **Production** 2\. Click on **Kitchen Management** 3\. Select **Main Kitchen View** **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-03-21-31-0574-PM.png?width=670&height=298&name=image-png-Apr-30-2026-03-21-31-0574-PM.png)** 4\. Once the **Main Production View** is open, a modal window will appear. This window displays all events with an active change request. Select the desired event to continue: **![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-03-18-56-1031-PM.png?width=670&height=303&name=image-png-Apr-30-2026-03-18-56-1031-PM.png)** 5\. After opening the event, the following options will be available: - **Add/Edit Items** - **Approve** - **Reject & Close** - **Return to Sales and Close** In the grid section, you can review the items that were added to the event through the change request.   ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-04-26-08-7741-PM.png?width=1918&height=860&name=image-png-Apr-30-2026-04-26-08-7741-PM.png)   6. If you approve the change request, you must enter a comment before closing the window. Once the comment is added, click **OK** to proceed.   ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-04-27-09-8107-PM.png?width=1913&height=849&name=image-png-Apr-30-2026-04-27-09-8107-PM.png)   Click on OK, to continue with the process:   ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-04-30-25-4313-PM.png?width=1915&height=855&name=image-png-Apr-30-2026-04-30-25-4313-PM.png)   After the request is approved, the status will be displayed as **Approved** in green or as **Declined** in red.   ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-04-30-51-2440-PM.png?width=1911&height=861&name=image-png-Apr-30-2026-04-30-51-2440-PM.png)   ![](https://faq.elecate.com/hs-fs/hubfs/image-png-Apr-30-2026-04-34-06-2433-PM.png?width=1911&height=852&name=image-png-Apr-30-2026-04-34-06-2433-PM.png) - [Sales & Marketing](https://faq.elecate.com/faq/sales-marketing?hsLang=en#main-content) - [Customer](https://faq.elecate.com/faq/sales-marketing?hsLang=en#customer) - 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